Refund policy

You may return items within 30 days of delivery. This is in addition to your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Email us: support@elohaven.com

Conditions

• Items must be unused, uninstalled and in their original packaging.
• Bespoke or made-to-order items cannot be returned unless faulty.
• For hygiene reasons, opened bathroom textiles cannot be returned unless faulty.

How to return

Email support@elohaven.com with your order number before sending anything back. We will provide the return address and instructions. Items sent back without a return request may not be accepted.

Return postage

If you change your mind, you pay the cost of returning the item. If an item is faulty, damaged in transit or not as described, we cover return costs.

Damaged or faulty items

Please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a replacement or full refund.

Refunds

We refund to your original payment method within 14 days of receiving your return. If you cancel an order before dispatch, we refund you in full.

Exchanges

To exchange an item, return the original for a refund and place a new order.