Orders
How do I know my order has been placed?
You will receive an order confirmation email straight after checkout. If it has not arrived, check your spam folder or email us.
Can I change or cancel my order?
Email us as soon as possible. We can change or cancel an order until it has been dispatched.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely.
Delivery
Do you charge for delivery?
No. Delivery is free on all orders to UK addresses.
How long does delivery take?
Orders are processed within 1–3 working days. Delivery then usually takes 7–12 working days. See our Shipping & Delivery page for details.
How do I track my order?
We email a tracking link once your order ships. You can also visit Track Your Order.
Returns & warranty
What is your returns policy?
You can return unused items in their original packaging within 30 days of delivery. See Returns & Refunds.
What if an item arrives damaged?
Email us within 48 hours of delivery with photos of the item and packaging and we will arrange a replacement or refund.
Is there a warranty?
Lighting is covered by a 1-year warranty against manufacturing faults. See Warranty.
Lighting
Are bulbs included?
This varies by product and is stated in each product's specifications.
Are your lights suitable for UK homes?
Hardwired fittings are supplied for UK 220–240V mains. Plug-in lamps are supplied with a UK plug or adapter, as stated on the product page.
Do I need an electrician?
Yes. Hardwired ceiling and wall lights must be installed by a qualified electrician in line with UK wiring regulations (BS 7671).
How do I choose the right size?
See our Lighting Guide.