Payment Policy

Payment Policy

At Elohaven, we are committed to providing a secure, seamless, and transparent shopping experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how we protect your payment information when you shop for lighting and home décor at www.elohaven.com.

Accepted Payment Methods

We accept a range of payment methods to make shopping with Elohaven convenient and secure.

Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Discover

  • JCB

  • Diners Club

Digital Wallets

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods will be displayed at checkout. All orders must be paid in full at the time of purchase.

Currency & Pricing

  • Currency: Product prices and checkout transactions are displayed in the currency available for your shopping location. For our UK customers, prices are displayed in GBP (£).

  • Taxes: Applicable taxes are calculated and displayed at checkout where required.

  • Price Changes: Product prices may change without prior notice. Any price changes will not affect orders that have already been confirmed.

Payment Security

Your payment security is important to us.

  • Secure Transactions: Payments are processed through secure payment providers using encryption and appropriate security measures.

  • Shopify Security: Our store is powered by Shopify, which maintains industry-standard payment security and PCI DSS compliance.

  • Payment Information: Elohaven does not store your full card number or card security code (CVV). Payment information is handled securely by the payment processors used at checkout.

Payment Processing & Verification

  • Order Confirmation: Once your payment has been successfully authorised, you will receive an order confirmation email.

  • Payment Authorisation: Your payment method may be charged or authorised when you place your order, depending on the payment method and processing arrangements.

  • Fraud Prevention: Orders may be subject to security checks to help prevent fraudulent or unauthorised transactions. We reserve the right to cancel or review orders where payment verification cannot be completed or suspicious activity is identified.

Billing Errors & Payment Issues

  • Billing Information: Please ensure your billing details are accurate and match the information associated with your payment method.

  • Declined Payments: If your payment is declined, please verify your billing information, check with your bank or payment provider, or try another accepted payment method.

  • Duplicate Charges: If you believe you have been charged more than once for an order, please contact our support team so we can investigate.

Refunds & Payment Disputes

  • Refunds: Approved refunds are generally issued to the original payment method used at checkout, in accordance with applicable law.

  • Processing Times: Once a refund has been issued, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.

  • Returns & Refund Eligibility: For information about returns, cancellations, and refund eligibility, please refer to our Return & Refund Policy.

  • Payment Concerns: If you experience an issue with a payment or order, we encourage you to contact our support team first so we can help resolve the matter.

Contact Us

If you have any questions or concerns regarding this Payment Policy, please contact us:

Store Name: Elohaven
Email: support@elohaven.com
Website: www.elohaven.com

Our team will be happy to assist you with payment-related enquiries.

Thank you for shopping with Elohaven. We appreciate your trust in us and look forward to helping you discover beautiful lighting and home décor for your space.

Last updated: 6 November 2026